1. Change-of-mind returns
Techinnovators does not accept returns or provide refunds solely because a customer has changed their mind after purchasing or using a product.
2. Products reported as faulty
A product reported as faulty will be inspected to determine whether the issue is an eligible defect in materials or workmanship covered by the applicable warranty. Physical or accidental damage is not treated as an eligible manufacturing fault.
3. Repair and replacement
When a fault is confirmed as eligible, Techinnovators may repair or replace the product after inspection. The appropriate remedy depends on the fault, product condition, parts and replacement availability, and applicable legal requirements.
4. Refunds
Refunds are not provided for change-of-mind requests. If an eligible manufacturing fault cannot be repaired or replaced, a refund may be provided after inspection and verification of the original purchase, subject to applicable Sri Lankan law.
5. Required information
Customers should provide the product and original invoice or another invoice record accepted by Techinnovators. The product serial number, included accessories and other information may also be requested where relevant to the assessment.
6. Overseas-purchased products
Products purchased outside Sri Lanka are handled under the overseas-product conditions described in the Warranty & Service policy, including document verification and applicable external or government charges.
7. Consumer rights
Nothing in this policy excludes or limits remedies that must be provided under applicable Sri Lankan consumer law.
8. Contact and service location
Customers may visit Techinnovators at No. 2, 13th Lane, Colpetty, Colombo 3, Sri Lanka during the listed working hours or contact info@garminlanka.com.