1. Website operator
This website is operated by Techinnovators (Pvt) Ltd., the authorized Garmin distributor in Sri Lanka. Techinnovators is responsible for personal information handled through the local contact channels listed on this website. This website is not operated directly by Garmin.
2. Scope
This policy applies to information handled through this website and related local communications with Techinnovators by email, telephone, WhatsApp or Facebook. The website is an inquiry-only product catalog and does not provide online checkout or payment processing.
3. Information we handle
When you contact Techinnovators, we may receive information that you choose to provide, including:
- Your name, email address and telephone number.
- Product interests, product serial numbers and purchase information.
- Inquiry, warranty or service details and related communication history.
- Documents or images that you provide for warranty or service verification.
Website hosting and security providers may also process limited technical information, such as IP addresses and request logs, to deliver and protect the website.
4. How information is used
Techinnovators uses personal information to:
- Respond to product, availability and pricing inquiries.
- Assess warranty eligibility and arrange product service.
- Maintain customer-service and inquiry records.
- Protect the website and comply with applicable legal obligations.
5. Sharing and service providers
Customer inquiry information is handled by Techinnovators and is not shared with Garmin. Techinnovators does not sell customer personal information.
Information may be processed by communication or hosting service providers where necessary to operate email, telephone, WhatsApp, Facebook or website-hosting services. Information may also be disclosed where required by law or a competent authority.
6. Retention
Ordinary customer inquiry information is retained for up to one year from the last communication or resolution of the inquiry and is then deleted or anonymized where reasonably practicable.
Records connected with a purchase, invoice, warranty claim, service case, accounting requirement or legal dispute may be retained separately for the period required for that purpose or by applicable law.
7. Cookies and analytics
The public catalog does not currently use Google Analytics, Meta Pixel, marketing pixels or advertising-tracking cookies. Essential security or administrative cookies may be used where required for protected website functions.
WhatsApp, Facebook and other external services have their own privacy and cookie practices when you follow a link to those services.
8. Your information
You may contact Techinnovators to ask about personal information held about you or to request correction or deletion, subject to applicable law and legitimate record-keeping requirements.
9. Security
Techinnovators takes reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
10. Contact
Privacy questions and requests can be sent to info@garminlanka.com.
Techinnovators (Pvt) Ltd., No. 2, 13th Lane, Colpetty, Colombo 3, Sri Lanka.